​​At Sincrono Luxury, we stand behind the quality of the timepieces we sell and work closely with our partner brands to ensure a transparent and reliable warranty experience for our customers worldwide.

 

Manufacturer’s Warranty

All watches sold by Sincrono Luxury are covered by the manufacturer’s international warranty, which is generally valid for a period of two (2) years from the date of purchase, unless otherwise stated by the brand. The exact warranty duration and conditions may vary depending on the manufacturer and specific model.

The warranty covers manufacturing defects and faults related to materials or workmanship that occur under normal conditions of use.

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Warranty Examination & Approval

​In the event of a warranty claim, Sincrono Luxury reserves the right to examine the watch prior to approving any repair or replacement. This examination is carried out to determine whether the reported issue is due to a manufacturing defect or a defect related to the original production of the watch.

The warranty does not cover damage resulting from misuse, negligence, accidents, improper handling, unauthorised repairs or modifications, water damage due to incorrect use, or normal wear and tear.

Only issues confirmed as manufacturing-related will be accepted under warranty.

 

Exclusions & Consumables

The manufacturer’s warranty typically does not cover consumable components, including but not limited to:

• Watch straps or bracelets

• Batteries and accumulators (including rechargeable batteries)

These components are subject to natural wear over time and are therefore excluded from standard warranty coverage.

However, in certain exceptional cases, Sincrono Luxury has approved warranty claims for straps or accumulators when a clear manufacturing defect has been identified. Such cases are assessed individually and remain at the discretion of Sincrono Luxury and the manufacturer.

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Warranty Process

​If you believe your watch is eligible for a warranty claim, please contact our customer support team via email at info@sincronoluxury.com or via phone at 0044(0) 7585 811 007 (Whatsapp enabled)

and provide the following:

• Proof of purchase

• A detailed description of the issue

• Clear photographs or videos where applicable

Once reviewed, we will provide instructions for the next steps, including inspection, repair, or return procedures.

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Final Notes​

This warranty policy is intended to complement and support the manufacturer’s official warranty terms. In all cases, the final warranty decision remains subject to the manufacturer’s conditions and technical assessment.

For any questions regarding warranty coverage or claims, please contact us at Sincrono Luxury — we’re here to help.