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Shipping Policy

At Sincrono Luxury, we understand that purchasing a fine timepiece is a special experience. We aim to ensure that your watch is delivered securely, promptly, and with the care it deserves.

1. Order Processing

  • Orders are typically processed within 1–3 business days, subject to stock availability.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order has been dispatched.

In rare cases where additional verification is required for security purposes, dispatch may be delayed.

2. Shipping Methods

We use reputable, fully insured courier services for all shipments, including but not limited to:

  • Royal Mail Special Delivery (UK)

  • DHL / UPS / FedEx (International)

  • Other secure tracked courier services as appropriate

All watches are shipped fully insured and tracked.

A tracking number will be provided once your order has been dispatched.

3. UK Delivery

  • Estimated delivery time: 1–3 working days after dispatch.

  • All UK shipments are fully insured.

  • A signature may be required upon delivery.

4. EU & International Delivery

  • Estimated delivery time: 3–10 working days, depending on destination.

  • Delivery times may vary due to customs clearance procedures.

  • International shipments are fully insured.

Import Duties & Taxes

For customers outside the UK:

  • You are responsible for any import duties, VAT, customs fees, or local taxes applicable in your country.

  • These charges are not included in the purchase price unless explicitly stated.

  • We are not responsible for delays caused by customs authorities.

5. Risk & Ownership

  • Risk passes to the customer upon confirmed delivery.

  • Ownership of goods transfers only once full payment has been received.

  • If a parcel appears damaged upon arrival, you must notify the courier immediately and contact us within 24 hours.

6. Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier service disruptions

  • Customs clearance

  • Severe weather

  • Force majeure events

Sincrono Luxury shall not be held liable for delays outside of our reasonable control.

7. Incorrect Address

It is the customer’s responsibility to ensure the delivery address is accurate.

We are not liable for:

  • Failed deliveries due to incorrect address details

  • Additional shipping charges resulting from incorrect information

8. Lost or Stolen Parcels

All shipments are insured.

If your parcel is lost in transit:

  • Please notify us immediately.

  • We will initiate a courier investigation.

  • Claims resolution may take time depending on the courier’s investigation process.

If tracking confirms delivery to the provided address, responsibility passes to the recipient.

9. Refused Deliveries

If a customer refuses delivery and the item is returned to us:

  • Return shipping costs and any customs charges incurred will be deducted from the refund.

  • Original shipping fees (if applicable) are non-refundable.

10. Collection Option (If Applicable)

If you offer collection:

Customers may arrange collection by prior appointment. Valid ID may be required.

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